Sylmar Treatment Center (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy describes how information is collected, used, disclosed, and protected when you visit our website or submit information through our forms.
Who we are
Sylmar Treatment Center provides addiction treatment services and related support. Our website is intended to provide general information and allow individuals to request contact, verify insurance, or inquire about services.
Information We Collect
We may collect personal information that you voluntarily provide, including your name, phone number, email address, insurance details, and other information submitted through contact forms, insurance verification forms, or admissions inquiries. We may also collect limited technical information automatically, such as IP address, browser type, device information, and pages visited, to support website functionality, security, and analytics.
How We Use Your Information
Information collected through our website may be used to respond to inquiries, verify insurance benefits, discuss treatment options, coordinate admissions-related services, improve website performance, maintain security, and comply with legal or regulatory requirements. Submitting information does not obligate you to enroll in treatment.
Health Information and HIPAA
f you submit health-related or insurance information through our website, such information is treated with sensitivity and confidentiality. When applicable, protected health information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. Website forms are not intended to replace secure clinical communication, and you should avoid submitting highly sensitive medical details unless requested by our admissions team.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience, analyze site traffic, and improve functionality. Cookies may store preferences or help us understand how visitors interact with our site. You may disable cookies through your browser settings, though some features of the site may not function properly.
Embedded Content and Third-Party Services
Our website may include embedded content such as videos or other media hosted by third-party platforms. Embedded content behaves as if you visited the third-party website directly and may collect data or use cookies in accordance with that party’s privacy practices. We are not responsible for the privacy practices of third-party websites.
Sharing of Information
We do not sell or rent personal information. Information may be shared only as necessary with insurance providers, service partners, or vendors involved in verifying benefits, supporting admissions, maintaining website operations, or complying with legal obligations. All such disclosures are limited to the minimum necessary for their intended purpose.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, or as required by administrative, legal, regulatory, or security obligations.
California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to request information about the categories of personal information collected, the purposes for which it is used, and whether it is disclosed to third parties. California residents may also request access to or deletion of their personal information, subject to certain legal exceptions. We do not sell or share personal information for cross-context behavioral advertising.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us. Requests will be handled in accordance with applicable laws and verification requirements. Certain information may be retained as required for legal, administrative, or security purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is completely secure.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Your Rights and Choices
If you have questions about this Privacy Policy or how your information is handled, please contact Sylmar Treatment Center directly.