Privacy Policy

Effective date: May 24, 2026

Sylmar Treatment Center, LLC ("Sylmar Treatment Center," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of personal information and protected health information entrusted to us. This Privacy Policy explains how information may be collected, used, disclosed, and safeguarded through our website, communications, and related services.

This Privacy Policy is intended to comply with applicable federal and California privacy laws, including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), applicable California confidentiality laws, and behavioral healthcare privacy standards.

By accessing or using this website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We May Collect

We may collect personal information and certain health-related information in connection with admissions inquiries, communications, and use of our website.

Personal Information

Information collected may include:

• Full name
• Telephone number
• Email address
• Mailing address
• Insurance information
• Date of birth
• Emergency contact information
• Other information voluntarily submitted by you

Health-Related Information

In connection with treatment inquiries or admissions, individuals may voluntarily provide information relating to:

• Behavioral health history
• Substance use history
• Medical conditions
• Treatment needs
• Clinical or recovery-related information

Any protected health information ("PHI") collected or maintained by Sylmar Treatment Center is handled in accordance with HIPAA and applicable confidentiality regulations.

Automatically Collected Information

When visiting our website, certain technical information may automatically be collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Referring URLs
• Website usage data
• Cookies and analytics information

2. How Information Is Used

Information collected may be used for lawful healthcare and business purposes, including:

• Responding to admissions and treatment inquiries
• Coordinating care and treatment services
• Verifying insurance eligibility and benefits
• Communicating with prospective clients, families, and referral sources
• Improving website functionality and user experience
• Maintaining operational security and fraud prevention
• Complying with legal, licensing, accreditation, and regulatory obligations
• Supporting quality assurance and organizational operations

We do not sell personal information or protected health information.

3. HIPAA & Confidentiality Protections

Sylmar Treatment Center maintains policies and safeguards designed to protect the confidentiality, integrity, and security of protected health information in accordance with:

• HIPAA
• California confidentiality laws
• DHCS requirements
• Joint Commission standards

Protected health information is accessed only by authorized personnel with a legitimate business or clinical need.

Please note: While we utilize reasonable safeguards, electronic communications transmitted through websites, email, or online forms may not always be fully secure. Individuals are encouraged to avoid transmitting highly sensitive medical information through unsecured electronic communications whenever possible.

4. Cookies & Website Analytics

Our website may use cookies, analytics tools, and related technologies to:

• Improve website performance
• Analyze traffic and visitor behavior
• Enhance user experience
• Support internal marketing and operational analytics

Users may modify browser settings to decline cookies; however, certain website functionality may be limited.

5. Disclosure of Information

We may disclose information as permitted or required by law, including:

• To healthcare providers involved in treatment coordination
• To insurance carriers or payors for verification and billing purposes
• To service providers supporting business operations
• To governmental or regulatory agencies as required by law
• To protect the safety, rights, or property of individuals or the organization

All disclosures are made in accordance with applicable privacy and confidentiality laws.

6. Third-Party Websites & Services

This website may contain links to third-party websites or utilize third-party services, including scheduling systems, analytics platforms, maps, or communication tools.

Sylmar Treatment Center is not responsible for the privacy practices, content, or security of third-party websites or services. Users are encouraged to review the privacy policies of external websites independently.

7. Data Security

Sylmar Treatment Center maintains administrative, technical, and physical safeguards designed to protect personal information and protected health information against unauthorized access, use, disclosure, alteration, or destruction.

While we strive to use commercially reasonable security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Retention of Information

Information may be retained for the period necessary to:

• Fulfill healthcare and operational purposes
• Comply with legal, licensing, accreditation, and regulatory requirements
• Resolve disputes
• Enforce organizational agreements and policies

Retention periods may vary depending on the nature of the information and applicable legal obligations.

9. Your Privacy Rights

Subject to applicable law, individuals may have rights regarding their personal information and protected health information, including the right to:

• Request access to information
• Request corrections or amendments
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Obtain additional information regarding privacy practices

Requests may be submitted using the contact information listed below.

10. Children's Privacy

Our website and services are not directed toward children under the age of 18 without appropriate parental or legal guardian involvement. We do not knowingly collect personal information from minors except as permitted or required by applicable law.

11. Changes to This Privacy Policy

Sylmar Treatment Center reserves the right to modify or update this Privacy Policy at any time. Any revisions will become effective upon posting to this website with an updated effective date. Continued use of the website constitutes acceptance of any revised Privacy Policy.

12. Contact Information

Sylmar Treatment Center LLC
15510 Dorian St.
Sylmar, CA 91342

(818) 438-7746

admin@sylmartreatmentcenter.com

Questions regarding this Privacy Policy or privacy practices may be directed to the contact information above.